Project Summary
Telehealth and the usage of related tools has increased signficiantly since 2020. With this rise in tools, users are able to find healthcare providers that fit their needs. Healthcare can be difficult and stressful for patients to navigate. There are various obstacles that patients may have to deal with, but simply finding a healthcare provider shouldn't be one of them.
Problem: Patients find it difficult and time-consuming to discover in-network doctors, get necessary information like services and cost, and schedule an appointment on their own time.Â
Solution: Doctorly makes it easy for patients to discover healthcare providers, schedule appointments online, and communicate directly with the health office to get the necessary information. Using the appointment cost calculator, users can enter their insurance information to see if a doctor or service is in their price range.
Timeframe:
• Research: 2 weeks
• Define: 1.5 weeks
• Design: 2 weeks
• Prototype & Test: 1 week
Roles:
• UX Researcher
• UX/UI Designer
Tools:
• Figma
• FigJam
• Optimal Workshop
• Maze
Key Solutions
Live chat | Availability calendar  | Cost calculator
Looking for an overview of the key solutions and final wireframes? Look no further! Click through to see the wireframes and brief explanation of the solutions.
Wondering how I arrived at these solutions? Continue reading!
Research
Competitor Analysis | User Interviews | User Persona  | Storyboard
Competitor Analysis
I started with a competitor analysis to see what our competitors can offer and how we can stand out. Our main competitors include ZocDoc, RateMDs, Healthgrades, and Doctor.com.
All of our competitors have doctor ratings, doctor profiles, and allow users to filter their search results. Only one of our competitors allows users to book their appointment online. None of our competitors offer a way for users to directly communicate with the healthcare facility to quickly get additional information. Another major weakness of our competitors are that the platform doesn't sync with the healthcare provider's schedule, so appointment times may not be accurate.
User Interviews
I conducted 5 user interviews to determine users’ motivations, frustrations, and desires when searching for a new healthcare provider. Interestingly, 80% of users were dissatisfied with their current method of finding a healthcare provider. They shared that their current method of finding a doctor is difficult and time-consuming, and they don't feel like they can easily get all the information they need.
In the interviews, users shared that when they search for a new doctor, they consider the doctor's insurance network, availability, distance from home, and patient reviews. These became the priority items to include on a doctor's profile. Users also said they're frustrated that they generally don't know how expensive a doctor is until they're already at the appointment.
User Persona
